Privacy Policy

01Overview

This Privacy Policy applies to Websta Creative Solutions ("Websta", "we", "us", or "our"), operating through webstacreative.com and affiliated properties including webstahosting.com. It governs how we collect, use, store, and protect information obtained from visitors, clients, and users of our services.

By using our website or engaging our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services and contact us to discuss any concerns.

02Information We Collect

We collect information in the following ways:

Information you provide directly:

• Name, email address, and phone number when you contact us or submit an enquiry
• Business name, website URL, and project details when requesting a quote or starting a project
• Payment and billing information processed securely through third-party payment providers
• Communications including emails, messages, and support requests

Information collected automatically:

• Browser type, operating system, and device information
• IP address and approximate geographic location
• Pages visited, time spent on pages, and navigation patterns via Google Analytics
• Referral source — how you arrived at our site
• Cookie identifiers (see the Cookies section below)

Information from third parties:

• When you contact us via third-party platforms (LinkedIn, WhatsApp), we may receive information available through those platforms in accordance with their respective privacy policies

03How We Use Your Information

We use the information we collect to:

• Respond to enquiries and provide the services you have requested
• Manage client relationships, projects, and ongoing service agreements
• Send important service communications including invoices, updates, and technical notices
• Improve our website, services, and user experience
• Analyse site traffic and performance through aggregated, anonymised analytics
• Meet legal obligations and enforce our terms of service
• Send marketing communications only where you have explicitly opted in

04Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: We work with carefully selected third-party providers (such as hosting infrastructure, payment processors, and analytics tools) who process data on our behalf under strict confidentiality agreements.
• Legal requirements: We may disclose information if required to do so by law, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with equivalent privacy protections maintained.
• With your consent: We may share information for any other purpose with your explicit consent.

05Cookies & Tracking

Our website uses cookies — small text files stored on your device — to enhance your experience and gather analytics data. We use the following types of cookies:

• Essential cookies: Required for basic website functionality. These cannot be disabled.
• Analytics cookies: We use Google Analytics (tag ID: G-EF2K07H0KZ) to understand how visitors interact with our site. This data is aggregated and anonymised. Google Analytics may use cookies to track sessions across visits.
• Preference cookies: Used to remember your settings and improve your experience on return visits.

You can control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the site. You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

06Data Security

Security is central to what we do — and that extends to how we handle your data. We implement industry-standard security measures to protect your personal information, including:

• Encrypted data transmission via HTTPS/TLS across all our web properties
• Restricted access controls — only authorised personnel can access client data
• Regular security audits and vulnerability assessments of our infrastructure
• Secure server environments with active monitoring and intrusion detection

While we take every reasonable precaution, no method of transmission or storage is completely secure. We encourage you to use strong, unique passwords and to contact us immediately if you suspect any unauthorised access to your account or data.

07Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, maintain our service relationship, or comply with legal obligations. Specifically:

• Active client data is retained for the duration of our service relationship plus a minimum of 5 years for accounting and legal purposes
• Enquiry and contact data is retained for up to 2 years if no service relationship is established
• Analytics data is retained in aggregated form per Google Analytics' data retention settings (default 26 months)
• Marketing opt-out records are retained indefinitely to ensure we honour your preferences

When data is no longer required, we securely delete or anonymise it in accordance with best practice.

08Your Rights

You have the following rights regarding your personal data:

• Right to access: Request a copy of the personal information we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data where there is no compelling reason for us to continue processing it
• Right to restrict processing: Request that we limit how we use your data in certain circumstances
• Right to data portability: Request your data in a structured, machine-readable format
• Right to object: Object to processing of your data for direct marketing or other purposes based on legitimate interests
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time

To exercise any of these rights, please contact us using the details in the Contact section below. We will respond to all requests within 30 days.

09Third-Party Links

Our website may contain links to third-party websites, tools, or services. These are provided for your convenience and do not constitute an endorsement. Once you leave our site, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party sites you visit.

Third-party services we commonly use or reference include Google Analytics, Google Workspace, WhatsApp Business Platform, and cloud infrastructure providers. Each is subject to its own privacy terms.

10Children's Privacy

Our services are intended for business and professional use and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will take prompt action to delete such information.

11Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the "Last revised" date at the top of this page and, where appropriate, notify affected clients directly.

We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.

12Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please reach out to us: